Case Study: How Moderno Restoration Became a Preferred Vendor for Major Insurance Companies

CLIENT TYPE

Commercial – Condominium and High-Rise Residential Buildings Insurance Carriers & Adjusters

SERVICE CATEGORY

24/7 Emergency Response + Water Damage Mitigation + Restoration

Background

Insurance companies in Toronto and the GTA have strict criteria for contractors on their preferred vendor lists. They look for:

• Speed of response

• Documentation accuracy

• Predictable costs

• Low friction communication

• Full compliance: WSIB, safety, bonding, and environmental insurance

Most restoration vendors fail because they’re slow, disorganized with paperwork, or try to pad invoices.

Moderno Restoration attacked the problem differently.

The Challenge

Get listed as a preferred vendor for multiple insurance companies in the GTA — an industry known for closed networks and long-standing vendor relationships.

Initial barriers included:

• Lack of direct relationship with insurance adjusters

• Trial-based vetting process

• Need to prove reliability before being considered

• Detailed compliance requirements (bonding, pollution insurance, WSIB, IICRC certification)

Instead of trying to “sell” itself, Moderno decided to outperform every existing vendor.

Solution & Strategy

1. Rapid Response Model

Moderno committed to:

• Dispatching crews in 60–90 minutes anywhere in the GTA

• Fleet of vehicles ready 24/7

• Trained crews always in rotation (no scrambling)

Insurance adjusters saw immediate value — less property damage = lower claim cost.

2. Evidence-Based Documentation

Moderno built its reputation on professional reporting, not verbal claims.

Every emergency job included:

• Moisture maps

• Before/after photos and videos

• Daily monitoring logs

• Clear scope, estimate, change orders

• Cloud link shared with adjuster (no chasing paperwork)

This eliminated questions like:

“What exactly did you do and why is the invoice this amount?”

3. Compliance Beyond Requirements

Moderno came to the table fully ready:

Requirement	Moderno Delivered
IICRC Certifications	Water, Fire, Mold, Odor, Trauma
Insurance	$10M Pollution Liability + Bonding
Safety	WHMIS, Working at Heights, WSIB Compliant

Adjusters don’t want risk. Moderno removed the risk.

4. Professionalism & Transparency

Moderno used Xactimate, Odoo (and other systems) to:

• Build estimates with cost catalogs

• Track progress and costs with zero surprises

• Send automated progress reports

Adjusters didn’t feel the need to babysit the job.

5. Proof Through Performance

Moderno delivered consistent measurable results:

KPI	Industry Average	Moderno
Drying Time	4–7 days	2–3 days
Estimate-to-Invoice Variance	10–25%	< 2%
Customer Satisfaction	4.0/5	4.9/5

The numbers removed all doubt. Adjusters began requesting Moderno by name.

Outcome

Within months of repeated performance:

• Multiple adjusters submitted internal referrals

• Insurance teams contacted Moderno directly

• Moderno received Preferred Vendor Status

Moderno became the vendor insurance companies trusted, not just “used.”

Key Differentiators

• Faster than industry standard

• Cleaner documentation than competitors

• Zero bullshit, zero price padding

• Professional, uniformed staff on-site

• Ability to handle emergency + capital projects

While most restoration companies chase small residential claims, Moderno dominates commercial + condo work, which insurers prefer because it reduces claim frequency and cost.

Result: A Vendor They Don’t Have to Manage

Insurance companies ultimately listed Moderno because:

“Moderno acts like a preferred vendor before they become one.”

They weren’t begging to be added — cost savings, documentation, and reliability forced the decision.